Shipping & Return Policy
📦 Shipping Policy
Processing Time
All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by location:
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Domestic: 3–7 business days
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International: Not shipping at this time. Check back soon.
Order Confirmation & Tracking
You will receive an order confirmation email once your order has been placed, and another notification with tracking information when your order has shipped.
Local Pickup (If Applicable)
We offer free local pickup at our vendor pop-up events. Please select local pickup at checkout and follow the instructions provided.
🔄 Return & Exchange Policy
Returns
We accept returns on unused, unopened items within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, with original packaging.
Non-Returnable Items
Gift cards, digital downloads, and perishable goods (like food or beverages) are non-returnable.
Return Process
To start a return, please contact us at [your email] with your order number and reason for return. If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).
Refunds
Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Exchanges
If you’d like to exchange an item, please contact us. We’re happy to help you get the right product.
Questions?
For any shipping or return questions, please contact us at theromanticsarchive@gmail.com.