📦 Shipping Policy

Processing Time

All orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by location:

Order Confirmation & Tracking

You will receive an order confirmation email once your order has been placed, and another notification with tracking information when your order has shipped.

Local Pickup (If Applicable)

We offer free local pickup at our vendor pop-up events. Please select local pickup at checkout and follow the instructions provided.

🔄 Return & Exchange Policy

Returns

We accept returns on unused, unopened items within 14 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, with original packaging.

Non-Returnable Items

Gift cards, digital downloads, and perishable goods (like food or beverages) are non-returnable.

Return Process

To start a return, please contact us at [your email] with your order number and reason for return. If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Exchanges

If you’d like to exchange an item, please contact us. We’re happy to help you get the right product.

For any questions email theromanticsarchive@gmail.com.